Frequently Asked Questions for Hula Hoop

Can I change my shipping address or email address?
Delivery addresses, which were transmitted by you as a customer via PayPal, Amazon or Klarna, may unfortunately not be changed due to the payment terms of these providers.
We are obliged to deliver to the transmitted addresses, otherwise we would violate contracts with these providers.

For all other payment methods, we are happy to change the shipping address if the order is not yet in the shipping process.
To do so, simply contact our support team.
We can always adjust email addresses on your behalf. However, please note that the changed email address will not be forwarded to the payment providers.

When will my order be shipped?
All orders (except for pre-orders), on weekdays (Monday - Friday) that we receive by 12:00 and are paid in full, will be shipped by us no later than the next business day.
You will receive a tracking number for each shipment. This is stated in our invoice mail, with a link to the respective parcel service.

In the case of pre-orders, the date of the latest goods dispatch will be shown during the order process and in your order confirmation, which you will receive by mail.

The shipment status has not changed for two days. What can I do?
Due to COVID-19 and the resulting increased parcel volume, DHL/DPD may experience delays, so the shipment status has not updated even after 2 days.
Follow-up requests are accepted by both parcel services only after 14 days, unfortunately we cannot submit any before that.

So if the shipment status does not change after 14 days, please contact our support team so that we can take care of your shipment.

My package could not be delivered. What happens now?
If a package cannot be delivered, the most common causes are the following:

- Wrong / Incorrect delivery address 
- Incorrect delivery authorization with DHL or DPD

The shipment will be returned to us as the sender.
Contact our customer service by mail, we can, against cost transfer a new delivery of course for you.
Alternatively, you can also cancel your order with customer service.

I did not pick up my package. Can the package be sent again?
We are happy to resend the package for you.
However, we unfortunately cannot offer this free of charge. For each shipping process, we must also pay to DHL / DPD.
These costs for non-collection, we would have to regrettably charge you, we ask for your understanding.
Of course, we do not charge any additional processing or handling fees.

Which shipping service do you offer?
We deliver our packages with DHL and DPD, worldwide.

A shipping costs overview can be found at:

https://www.hula-hoop-shop.eu/Shipping-EN 
The choice of DPD or DHL can be made by each customer during the order process.

DPD does not ship to a packing station.

DHL packing stations must be addressed correctly:

Address: Packstation 999
Address addition (mandatory!): 123456789 -> your postal number

We do not give mail addresses to DHL, so it is mandatory to provide a postal number under address suffix.

Can I change the payment method afterwards?
The following payment methods can be changed subsequently, provided that no payment has been made yet:

-  Bank transfer 
- Paypal

Please send us a mail via our contact form: To the contact form

All other payment methods can unfortunately not be changed.

How can I find out if my payment has been received?
Check your outgoing payments to see if a booking has been made.
Of course you can also ask our support team for a confirmation of the payment receipt.
With PayPal, Amazon Payments or Klarna, you can also see possible outgoing payments on your own at any time.

Which payment methods do you offer?
You can find an overview of all payment methods here:

https://www.hula-hoop-shop.eu/Payment-conditions

What happens if I do not pay for my order?
If we do not receive payment for your order, our system will automatically cancel the order after 3 business days.
The cancellation cannot be cancelled afterwards, as the products will be available to all buyers again.

Why have I not received an order confirmation?
We send an order confirmation by e-mail for every order.
If you have not received an order confirmation, it may be due to the following:

  - The e-mail address is incorrect (e.g. typing error).
- The order confirmation has landed in your spam folder
- We have not received an order

Can I combine several orders to save shipping costs?
Unfortunately, we cannot offer you this option.

Especially in the pre-order periods we have thousands of orders per item.
If we were to do summaries here, we would have to monitor at least half of them, do partial credits as well as transfers back.
Likewise, not all hoops are finished and/or available at the same time, so we would then have to set up separate storage areas for these "special orders", hold products in the warehouse for days or weeks, combine orders manually.

Please understand that we simply cannot do this for logistical as well as capacity reasons.

Why are there no items listed in my order confirmation with the note "Payment not required"?
Something must have gone wrong with your order.
In this case, please contact our support team.

Can I pick up my order directly via Click&Collect or order/pay on site?
Unfortunately, due to COVID-19 and to protect our employees, it is currently not possible to pick up or order directly on site with us.

Can I place an order by phone or email?   
Orders can only be placed directly through our online shop.

Can I change my shipping address or email address?
Delivery addresses, which were transmitted by you as a customer via PayPal, Amazon or Klarna, may unfortunately not be changed due to the payment terms of these providers.
We are obliged to deliver to the transmitted addresses, otherwise we would violate contracts with these providers.

For all other payment methods, we are happy to change the delivery address, provided that the order is not yet in the shipping process.
To do so, simply contact our support team.

We can always adjust email addresses on your behalf. However, please note that the changed email address will not be forwarded to the payment providers.

Can I change my shipping or billing address later?
Delivery addresses, which were transmitted by you as a customer via PayPal, Amazon or Klarna, may unfortunately not be changed due to the payment terms of these providers.
We are obliged to deliver to the transmitted addresses, otherwise we would violate contracts with these providers.
For all other payment methods, we are happy to change the delivery address, provided that the order is not yet in the shipping process.
To do so, simply contact our support team.

The same applies to billing addresses if an invoice has not yet been created.
However, if we have already created an invoice, we would need the following from you, as the invoice is already fully accounted for:

A written confirmation (incl. signature and company stamp, if applicable) in which you confirm that the invoice (incl. reference to our invoice number and invoice date) is not used by you, directly or indirectly, and that you have destroyed the invoice and not passed it on.
An email is sufficient here, but a signature is required (scan, PDF, image etc) -> if you are unable to do this, you must send us this letter by post.

This is a legal requirement, as invoices cannot be changed arbitrarily.

Can I subsequently order a product in addition to my order?
Our support team will be happy to add a product to your order at a later date.
However, this is only possible if the order is not yet in the shipping process and the product is available.

Can I combine multiple orders to save shipping costs?
Unfortunately, we cannot offer you this option.

Especially during the pre-order periods, we have thousands of orders per item.
If we were to do summaries here, we would have to monitor at least half of them, do partial credits as well as transfers back.
Likewise, not all hoops are finished and/or available at the same time, so we would then have to set up separate storage areas for these "special orders", hold products in the warehouse for days or weeks, combine orders manually.

Please understand that we simply cannot do this for logistical as well as capacity reasons.

How can I cancel my order?
If your order is not yet in the shipping process, you can email us at support@hula-hoop-shop.eu with your cancellation request and order number.
Alternatively, you can fill out the contact form here:

https://www.hula-hoop-shop.eu/kontakt.php
Orders for which you have already received an invoice by mail are already in the shipping process and therefore unfortunately cannot be cancelled.

Can cancellations be cancelled later?
Unfortunately no.
We therefore ask you to place a new order for your desired product.

Why was my order cancelled although I did not initiate this?
A cancellation on our part usually occurs for the following reasons:

  - We have not received payment for your order
- Multiple orders have been placed for our pre-order products in violation of our pre-order terms and conditions.

When will I receive my money after a cancellation?
We will arrange the payment of the amount after a cancellation within 2-3 business days.

Pre-orders:
Products are released at different times.
This means that on the specified day the pre-order will open "During the day" (not before 8.00 AM).

Each product has a certain contingent. If this quota is reached by pre-orders, the Hoopomania products are deactivated and our system assigns a new date.
If you missed the pre-order, you will unfortunately have to wait for the next date. Also our support team cannot help you here.

After opening the pre-order in the webshop, you have the possibility to purchase a maximum of 2 pieces per product.
Bypassing this number of items restriction by multiple orders, changing email addresses, different spelling of addresses or names leads to cancellation and blocking of the customer account.
The limit applies per person and per household.
You will see the latest goods issue date in the complete order process and in your order confirmation mail, if the pre-order is activated.

Are the specified diameters outer or inner diameters?
The diameters given are always outside diameters.

My hula hoop looks like an egg. Is this normal?
This shape is normal for our plug-in and foldable Hula Hoop hoops and blanks, as they are travel hoops.
The materials are very flexible, the shape is only created by shipping.

We recommend that you squeeze the hoop in the appropriate places for the pluggable hula hoops.
When doing so, make sure that the connection point does not buckle.

For the foldable Hula Hoops we recommend you to proceed as shown in the video.

How do I fold my Hula Hoop?
The pluggable hula hoops/ blanks with a snap button can be folded like this:

The foldable hula hoops/ blanks with Spears connectors can be folded in the following ways:

Can I fill my Hoopomania Hula Hoop with rice, water, etc.?
We do not recommend filling our Hoopomania Hula Hoops with rice, water, etc., as this will void the warranty and no warranty claims can be made.
Our products are not designed for this purpose, so use them as such at your own risk.

My Hoopomania Light/ Weight/ Might Hoop has gaps between the elements. What can I do about it?
These gaps are quite normal, as our foam is not glued for environmental reasons.
We recommend that you take the hoop to the right and left of a gap and compress the foam.
You can repeat this for all gaps until they are closed.

My hula hoop is so wobbly. Doesn't it need to be really firm?
Our Hoopomania Light, Weight and Might Hoops are designed to be more and more flexible with increasing weight.
For example, the Hoopomania Might Hoop is a bit more flexible than the Light Hoop.
This allows a gentle hoop for the connectors and the body.

If I am at the weight limit when choosing a hula hoop, which hula hoop should I take?
If you are at the weight limit, for example if you are 67kg, you can of course freely choose between the Light and the Weight Hoop.

If you are very sensitive to pain, we always recommend to buy one hoop class lower.
For example, if you weigh 75 kg, but you are sensitive to pain, it is better to start with the Light Hoop weighing 1.2 kg instead of the Weight Hoop weighing 1.5 kg.

Can I exchange a product?
If you ordered a product in the wrong size/ color/ finish etc, you are welcome to return the product to us:

The return address is:

Hoopomania GmbH.
RMA: YOUR_INVOICE_NUMBER
Käthe-Paulus-Str. 1
85092 Kösching
Germany

In case of revocation we unfortunately can not provide return / return labels and you have to send the ordered products to us at your own expense.
After receipt and inspection of the goods, we will immediately refund the amount if everything is in order.

For the product in the right size/ color/ finish etc, please place a new order.

I have problems assembling a Hoopomania massage hoop, please help me.
When putting it together, it depends on the right angle.

We recommend pushing an element with the pushbuttons ahead into another element with the left corner first.
If the left corner is in the second element, you can insert the part up to the right corner.
Finally, you can push the buttons down and push the elements together completely until they snap into each other.

Repeat this process until all elements are plugged together.

What is a hula hoop suitable for?
May sound banal, but it is - For swinging on the hips.
Make sure that there is enough space around you and that there are no people, animals, walls or objects (for example, tables, chairs, boxes, etc.) in the way. Otherwise, collisions can cause tears in the foam or on the connectors of the hoop. In the worst case, the hoop's connectors could break and/ or bystanders could be injured.

Not a good idea is:
The Hoopomania Hoop is designed for its elements. Leaving out elements or adding more elements can cause the connectors of the Hoop to break/bend.
Everyone knows it: You get distracted for a moment and unconsciously lean on something. If this something is the Hula Hoop, it can sometimes crack at the connectors or they break completely.
To use an element as a chewing bone for the dog (whether it is stibitzt or not) can also lead to damage to the Hula Hoop, which prevents further Hullern.
In these cases, unfortunately, no warranty claims can be made.

How often should I exercise with the Hula Hoop?
You should train with the Hula Hoop at least 2-3 times a week for 15-20 minutes. ATTENTION! For beginners we recommend not to train longer than 2-5 minutes at a time in the first 3-4 days, because the body has to get used to the intensive massage effect first.

How soon can I see the results?
It all depends on you: How often you exercise, your lifestyle, proper diet, body constitution, etc. Hula Hoop is not a magic wand however it is a lot of fun and therefore very popular with most women.

I have pain while training with Hula Hoop - is it normal?
In the beginning it is normal. But you should not overdo it with the training. If the pain is very severe, allow your body to rest as well. The pain usually disappears with continuous training. This shows you that the massage effect strengthens your muscles and tightens the skin.

I got bruises! What to do now?
Most likely you overdid it a bit with the workout! Usually you can avoid bruises by wearing a Hoopomania abdominal belt or a sweater as padding and increase the training effort only slowly. In any case, you should give your body a break for a day or two and let it recover from the bruises. In extreme cases, seek medical attention.

What should I pay attention to when training with Hula Hoop?

- correct body posture: put your legs step-width apart and keep them slightly bent
-  turn the hula hoop first clockwise, then counterclockwise, so that the massage is evenly distributed
- the hoop should run parallel to the floordrink plenty of fluids to keep the circulation stable
- please pay attention to your diet to achieve the best results

What is the safest way to transport the Hula Hoop?
With our Massage Hula Hoops you have basically very easy, because they all consist of several parts, which can be disassembled within a few seconds with a few simple steps. The convenient packing box has a plastic handle, so it can be used as a storage box or even a carrying bag. Please note that our hoop dance hoops from a diameter of 80 centimeters are usually available as a so-called travel hoop. Due to an innovative construction, they can be reduced in size by more than half so that space-saving options are available for transport.

My Travel Hoop is no longer completely round after unfolding. What do I do now?
All Travel Hoop models that you can order here are made of PE or HDPE tubing, which can easily deform during transport. However, this is not a permanent problem as you can easily make the hoop a completely round thing again yourself: As shown in our video tutorial, all you have to do is turn the two pieces in the opposite direction at the joint. HDPE (high density polytehylene) and PE (polyethylene) embody an extremely robust material, which ensures a long durability of your hula hoop. However, for the necessary momentum in hula hooping, a certain flexibility is also necessary. It is because of this flexibility that folding is possible in the first place. So it is in the nature of the material that it gives a little. This is not an indication of poor quality, quite the opposite. And the overall structure is so sturdy that the hoop can be easily restored to its perfect shape, as shown.

My Hoopomania Light/Weight Hoop falls apart while swinging: What happened?
In order to prevent the hoop from falling apart when you swing your hips, please be consistent in making sure that all parts are assembled correctly or tightly already when you assemble it. This is always the case when you hear a distinct 'click sound' when you put it together. The sound tells you that the Snap Button is properly engaged as the basis for stability. After it has snapped into place, check again by pulling gently to make sure that there really is a firm hold.
Rarely, the comfort-giving foam cover may stick out a little too far to the front and thus get in the way a bit when connecting the two parts. To prevent the foam from preventing the snap buttons from engaging, please move the foam cover to the side so that it no longer interferes. Use our helpful video to see how to professionally assemble the Light and Weight Hoop from Hoopomania.